Shipping policy

Last updated: September 13, 2026

Thank you for shopping with Zondello.

We work with selected suppliers and shipping partners. Shipping availability, methods, costs and delivery times can vary depending on the products in your order, the supplier and the delivery destination.

Order Processing

Orders are normally processed after payment has been confirmed. Processing times can vary by supplier and product. Once your order has shipped, you will receive a shipping confirmation. Tracking information is provided when available.

Delivery Times

Estimated delivery times depend on the product, supplier, shipping method and destination. Any delivery estimate shown during checkout or in your order information is an estimate and is not guaranteed. Delays can occur because of carrier operations, customs processing, weather, public holidays or periods of high demand.

Shipping Costs

We do not apply a store-wide free-shipping offer. Available shipping methods and the final shipping cost for your order are shown at checkout before payment. Shipping charges can vary by product, supplier and destination.

Shipping Destinations

We offer shipping to destinations that are available for the products in your cart at checkout. Availability can vary by product and supplier. If a destination or shipping method is not available at checkout, we cannot currently ship that order to the selected address.

Multiple Suppliers

If an order contains products fulfilled by different suppliers, the items may be shipped separately and may arrive at different times. Shipping options and charges shown at checkout reflect the available fulfillment setup for the order.

Customs and Import Charges

Orders shipped across customs borders may be subject to duties, taxes or import fees imposed by the destination country. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Lost or Delayed Shipments

If your order appears significantly delayed, please contact us at support@zondello.com. We will review the shipment information and work with the relevant shipping partner or supplier to investigate.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. Additional costs or delays caused by incorrect or incomplete address information may be charged to the customer where permitted by applicable law.