Refund policy

Last updated: July 28, 2026

At Zondello, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

If you are a customer within the European Union, you have the right to return eligible items within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To initiate a return, please contact us at support@zondello.com before sending any items back.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include all accessories and documentation, if applicable.

Return Shipping

Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@zondello.com.

Please include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

We will work with you to provide a replacement or a full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.